1.which are the stages of CRM evaluation?
a)business process
b)eCRM
c)….
2.ERP is a ____ solution.
3.which are the CRM components of Tier2?
--KANA
--clarify
--cognos
--informatica
4.which of the following functionality of IC?
--basic call handling
--value based routing
--basic selling
--multi channel coverage
5.ASP is the CRM backend system for Hosted CRM. T/F
6.question from strength and weekness of crm market
7.on premise vs hosted
8 in hosted solution new features can be added online. T/F
9.csp at cognizant deals with following portfolio—
--CDI
--BPM
-- …